Departments in Authority

Overview 

The Administration Department at PFRDA plays a crucial role in ensuring the smooth functioning of the organization by providing comprehensive administrative and operational support. The department is responsible for a wide range of services, including property strategy, space management, communications infrastructure, building maintenance, and security. By efficiently managing these services, the department contributes significantly to the overall productivity and effectiveness of PFRDA. 

The department also handles various operational tasks such as vendor management, conference management, and protocol duties for senior officials. Additionally, it oversees the preparation of important documents like RFPs and annual maintenance contracts, ensuring that all administrative needs are met promptly and effectively. 

Key Responsibilities

1. General Maintenance

• Ensuring the upkeep of office premises, including regular inspections and repairs. 

2. Office Equipment Upkeep

• Maintaining and servicing office equipment to ensure optimal performance. 

3. Pantry Management

• Overseeing pantry services to provide refreshments and maintain hygiene standards. 

4. Staff Vehicle Maintenance

• Managing the maintenance and servicing of staff vehicles to ensure their reliability. 

5. Vendor Bill Processing

• Handling vendor payments efficiently to maintain good relationships with suppliers. 

6. Travel Arrangements

• Booking air tickets, hotels, and taxis for senior executives to facilitate their travel needs. 

7. Security Management

• Monitoring security within PFRDA premises to ensure a safe working environment. 

8. Conference Room Management

• Coordinating the use of conference rooms for meetings and events. 

9. Stationery Management

• Managing office stationery supplies to ensure availability and proper usage. 

10. DAK Management

• Handling the receipt and dispatch of letters and documents efficiently. 

11. Conference Management

• Organizing office functions and meetings, ensuring all arrangements are in place. 

12. Protocol Duties

• Coordinating visits and meetings of senior officials and dignitaries, ensuring smooth operations.

13. RFP/Tender Preparation

• Creating documents for hiring outsourced manpower agencies, ensuring compliance with regulations. 

14. Annual Maintenance Contracts

• Preparing contracts for services like pest control and RO systems, ensuring timely renewals. 

15. Inventory Verification

• Checking office inventory, security, and firefighting instruments to maintain safety standards. 

16. Telephone Directory

• Uploading and maintaining the telephone directory on the website for easy access. 

17. Library Management

• Overseeing the office library, ensuring proper cataloging and availability of resources. 

18. Outsourced Staff Supervision

• Supervising outsourced staff to ensure they meet performance standards. 

19 Office Workstation Management

• Managing office workstations to ensure a comfortable and efficient working environment. 

20. Fixed Assets Verification

• Verifying fixed assets to ensure accurate record-keeping and accountability. 

21. Bank Locker Handling

• Operating and managing the bank locker for secure storage of important documents. 

22. Farewell Arrangements

• Organizing farewells for staff, ensuring a respectful and memorable send-off. 

23. Parliamentary Questions and RTI

• Handling parliamentary questions and RTI queries promptly and accurately. 

24. Log Registers

• Checking log registers for office car movements to ensure proper usage and record-keeping. 

25. Car Pass Management

• Managing new and renewal of office car passes to ensure authorized access. 

26. Meeting Minutes

• Circulating and approving minutes of meetings to ensure accurate documentation. 

27. Board/PAC Agenda Preparation

• Preparing agendas for Board/PAC meetings, ensuring all necessary topics are covered. 

Overview 

The Finance & Accounts Department of the Pension Fund Regulatory and Development Authority (PFRDA) is integral to the organization's financial management and operational efficiency. This department is tasked with maintaining accurate financial records, ensuring compliance with statutory requirements, and managing the financial transactions of the authority. It plays a pivotal role in budget preparation, payroll management, vendor payments, and financial reporting. By overseeing these critical functions, the department ensures that PFRDA operates within its financial means and adheres to all relevant financial regulations. 
The department also coordinates with various internal and external stakeholders to facilitate audits, manage grants, and ensure the proper utilization of funds. It is responsible for the financial aspects of key schemes such as the Swavalamban Scheme and Atal Pension Yojana, ensuring that these programs are financially sustainable and effectively managed. Through diligent financial oversight and strategic management of resources, the Finance & Accounts Department supports the overall mission of PFRDA to provide secure and efficient pension fund management. 

Key Functions 

1. Financial Management

• Maintaining financial accounts and ensuring compliance with rules and regulations. 
• Finalizing annual accounts and managing accounting software. 

2. Payroll and Claims

• Timely disbursement of salaries and maintenance of payroll accounting. 
• Processing employee claims and reimbursements. 

3. Budgeting and Auditing

• Compiling budgets in consultation with other departments. 
• Coordinating grant and audit-related matters. 

4. Compliance and Reporting

• Complying with statutory requirements under the GST Act, Income Tax Act, and other laws. 
• Filing TDS and GST returns. 

5. Vendor and Payment Management

• Settling vendor bills and releasing payments. 
• Managing operational accounts and cash accounts. 

6. Scheme Operations

• Overseeing operations related to the Swavalamban Scheme and Atal Pension Yojana. 
• Conducting actuarial valuations for gratuity and leave encashment. 

Overview 

This department is dedicated to enhancing financial literacy amongst various stakeholders connected with pension schemes regulated/administered by PFRDA and public at large, through comprehensive trainings. By conducting extensive training programs and pension literacy initiatives, the department aims to empower individuals with the knowledge required to make informed decisions about their retirement planning. The department is also responsible for the implementation and operationalization of the Retirement Planners (RP) Scheme, which involves the empanelment and training of RPs. These planners aim to create awareness about retirement planning, NPS and APY to assist individuals in understanding and managing their pension plans effectively. Additionally, the department manages the Pension Sanchay website, a dedicated platform for financial literacy, to spread awareness and educate subscribers and the general public on the fundamental elements related to money, financial planning, retirement planning, investment evaluation and annuity. The website has a blog section for discussions and sharing of information on behavioural aspects of retirement planning, fundamentals of money & finance, retirement planning, saving & investing and pensions. Furthermore, the department oversees the Information Helpdesk Services for NPS, APY and UPS ensuring that individuals have access to accurate and timely information, alongwith SEPF related matters.

Key Functions 

1. Training Programs

• Selection and appointment related activities of a training agency. 
• Conducting training sessions on products under NPS architecture for public at large.
• Developing and updating training content. 
• Preparing and updating the monthly training schedule on NPS/UPS/APY.

2. Financial Literacy Initiatives

• Implementing pension literacy programs and managing the RP Scheme.
• Selection and appointment related activities of agency for operationalizing of RP Scheme.
• Empanelment of RPs.
• Developing and updating content on Financial Literacy handbooks/materials/videos related to retirement Planning/NPS/UPS/APY.
• Maintaining and updating the RP Portal.

3. Pension Sanchay Website

• Managing content and publishing articles. 

4. Information Helpdesk Services

• Selection and appointment related activities of agency for implementation of Information Helpdesk Services for NPS/UPS/APY.
• Implementing and managing call center services for NPS/UPS/APY.
• Conducting training for call centre supervisors and executives.
• Arranging specific outbound call campaigns as per requirements for different departments of PFRDA.

5. Subscriber Education Protection Fund (SEPF)

• Constitution of the SEPF Committee.
• Hosting of the SEPF Committee meetings on a quarterly basis.
• Providing secretarial support.
• Apprising the Committee of the progress in reference to the actionable which arise alongwith the utilization of the SEPF.

Department of FSDC, Inter Regulatory Matters, EWG, FSLRC, NCFE, IOPS and Annual Report

The role of the department is to prepare policy briefs, provide technical support, draft presentations, collate inputs and translate them into coherent, actionable points which can be discussed and deliberated in the meetings. The department coordinates with the respective departments of PFRDA and the Working Groups/Respective Regulators or government departments, to ensure timely resolution of issues as and when they arise while ensuring a smooth inter-regulatory transmission of information. The department also provides the requisite support for the sub-groups under FSDC, namely FSDC-SC, Early Warning Group, Inter Regulatory Forum, Inter Regulatory Technical Group, and Technical Group for Financial Inclusion and Financial Literacy amongst others. (Website - FSDC)

The department also provides the update on the progress of the implementation status in PFRDA, of the recommendations given by the FSLRC. The Indian financial sector being governed by multiple Acts, Rules and Regulations. To address the issues relating to the dynamic, complex and highly interregulated world along with the need to assess its soundness for addressing the emerging requirements in a rapidly changing world, the Finance Minister announced the formation of the FSLRC during the Budget speech of 2010-11 which was notified in 2011.

The department is also responsible for providing the requisite support to the Nominee Director from PFRDA appointed to the Board of NCFE and secretarial support to the Chair of NCFE when PFRDA assumes the same; completion of actionable as decided at the Board Meeting of NCFE, providing further reach and visibility to the programmes which are initiated by NCFE and assist NCFE for achieving its objectives to ensure a higher level of financial education as PFRDA is one of the promotors of NCFE. (Website - NCFE)

The department is also responsible for drafting and/or vetting of inputs for technical papers, international policy initiatives such as Risk Based Supervision, and providing data related to the NPS architecture to IOPS and Working Party on Private Pensions (WPPP) for their respective marquee publications of Pension Markets in Focus and Pensions at a Glance. As of May 31, 2025, PFRDA has also been elected to the Executive Committee of IOPS. Furthermore, PFRDA is also a member of the WPPP which falls under the ambit of Organisation for Economic Co-operation and Development (OECD). The IOPS is a leading global standard-setting body focused on the effective supervision of private pension systems. Established in July 2004, IOPS emerged from the collaborative efforts of the OECD and the International Network of Pension Regulators and Supervisors, building on the OECD’s early work in pension oversight and regulatory cooperation. PFRDA is one of the founding members of IOPS. (Website - IOPS)

The department, in pursuance to Section 46 of the PFRDA Act, 2013, is responsible for the drafting of the Annual Report in line with the PFRDA (Reports, Returns and Statements) Rules, 2015, and ensure its timely submission to DFS so that it may be laid in both houses of the Parliament as per the timelines prescribed therein. Furthermore, as per the Rule 3 of the PFRDA (Reports, Returns and Statements) Rules, 2015, this department is also responsible for the submission of the Quarterly Returns to the DFS. (Link - Annual Reports)

Overview - Grievances Cell

The procedure of redressal of grievances under NPS & APY is executed as per provisions of the PFRDA (Redressal of Subscriber Grievance) Regulations 2015 and amendments thereto which provides a four level grievance escalation matrix and the grievances pertaining to NPS/UPS/APY are required to be lodged with entities registered/empanelled with the Authority or govt nodal offices under the NPS architecture at the first level. Further escalations may be exercised as per the escalation matrix.

The Grievances Cell at PFRDA facilitates redressal of policy level subscribers’ grievances received directly through emails, letters at PFRDA.
 
Key Functions

1. Forwarding Grievances to CRAs

• Complaints received directly at PFRDA are forwarded to the concerned CRAs for registering in the CGMS portal.

2. Coordination for Redressal

• Coordinates with CRAs to ensure that the grievances are assigned to the concerned intermediaries/govt nodal offices and are resolved promptly.

3. Record Maintenance

• Record of level grievances received, resolved and pending is maintained for records and information purposes.

4. Reporting

• Periodic reports on level grievances are provided to the senior management as well as under the Annual Report, PFRDA.  

Overview -  Public Grievances Portal & CPGRAMS department

The Public Grievances Portal & CPENGRAMS Department at PFRDA handles complaints received via the Centralized Public Grievance Redress and Monitoring System (CPGRAMS). PFRDA ensures that grievances related to NPS, UPS and APY are forwarded to the concerned CRAs and resolved within the prescribed timelines. Regular monitoring and reporting ensure transparency in grievance redressal.   
 
Key Functions

1. Grievance Management

• Complaints received via CPGRAMS are documented and forwarded to CRAs for resolution.

2. Timely Coordination

• Proper tracking and resolution of grievances is ensured by collaborating with CRAs.

3. Monthly Reports

• Reports on grievance resolution are generated and submitted to senior management.

Overview - Redressal of Subscriber Grievances Regulations department

The Regulation - Redressal of Subscriber Grievance department at PFRDA undertakes drafting, amending, and implementing regulations related to resolution of grievances of subscribers under NPS architecture. It ensures that the regulatory framework remains updated based on stakeholder feedback, and all amendments are effectively communicated to relevant entities.  
 
Key Functions 

1. Regulatory Amendments

• Regulatory changes are developed and proposed based on industry feedback.

2. Implementation of Amendments

• Amendments are implemented as per the extant Regulations and procedures.  

3. Notification & Dissemination

• Approved amendments are published on the website of PFRDA and communicated to stakeholders.